Thames Water's written apology, with a warning that work on our road continues!
"Dear Mr Frost
Re: **** Road – Replacement of Victorian water mains
Following our telephone conversation on 24 July, please accept my apologies for the information that was previously given to you. We do have records of the contact that you have made with Thames Water to complain about our work.
The mains replacement is nearly finished in *** Road. We still have a few more customer connections to make, as well as connect a fire main and one connection which will span the full width of *** Road. We plan to have finished this work by Friday 3 August.
If you have any further queries, please do not hesitate to get in touch.
Name edited out
Project Communication Consultant
cc: Andrew Pelling MP"